Dear Customer

Covid-19 Update 24/12/2020 – Tier Change Update

As control measures are once again amended by Government, we want to reassure you that we will continue to operate during this lockdown period. All services will continue as normal and collections will be made and charged on all sites unless we are advised otherwise.

If you are a business that is being forced to close because of the Tier changes to take effect from 26/12/20 then you may wish to request a temporary suspension of your contracted services.

To ensure we deal with your request as efficiently as possible, we would ask that these requests are sent to us via email only. Upon receipt this will be logged and the request actioned and service suspended 7 days from date of email.

Please send your request to

Please provide your Site Address or account number when emailing.

Where we invoice in advance, we will raise the relevant credits so please do not cancel your direct debit.

As soon as further changes are announced by the Government that result in your business being allowed to open then we will automatically resume services.

Wherever possible we would encourage you to reduce services rather than suspend completely.

We would like to take this opportunity to assure you of our continued support and if you require further information please contact us.

Kind regards